These Terms apply to the Roost website, Roost mobile app, RoostInspect at launch, and RoostCare when released.
Operator. These Terms govern access to and use of the Roost services provided by Roost 360 Pty Ltd, ACN 697 382 979, headquartered in New South Wales, Australia ("Roost", "we", "our", "us").
Acceptance. By creating an account, downloading the app, accessing the website, purchasing a plan, starting an inspection, uploading property information, or otherwise using the Services, you agree to these Terms, our Privacy Policy, and our EULA where applicable. If you do not agree, do not use the Services.
Service communications. By using the Services, you consent to receive transactional and service-related communications from us electronically — including account notices, inspection reminders, billing messages, signing requests, support responses, and notices relating to changes to our Terms or policies — through in-app messages, push notifications, email, SMS, or other electronic channels we support, subject to applicable law. Marketing communications are subject to the Spam Act 2003 (Cth) and may be opted out of at any time using the unsubscribe mechanism in each marketing message or by contacting us.
Invitations. If you are invited to create an account by another user, accepting the invitation and creating an account constitutes your agreement to these Terms, the Privacy Policy, and the EULA where applicable.
Not legal advice. Content provided through the Services — including compliance guidance, state-specific rules, statutory form templates, inspection prompts, and AI-generated outputs — is general information only and does not constitute legal advice. You should seek independent legal advice for your specific circumstances.
You must be at least 18 years old and legally able to enter into a contract. You must provide accurate account information and keep it current. You are responsible for activity under your account, keeping credentials secure, and ensuring each authorised person uses the Services lawfully and only for permitted purposes.
If you create an account on behalf of a business, trust, owner group, or another person, you confirm that you are authorised to bind that party to these Terms.
If you are a licensed real estate agent, property manager, or hold another professional licence relating to property services in your state or territory, you remain solely responsible for ensuring your use of the Services complies with your professional licensing conditions, disclosure obligations, and applicable legislation. Roost does not hold a real estate licence and does not operate as a licensed agent in any jurisdiction.
Roost provides software tools to help self-managing landlords, tenants, and other authorised users run inspection and, when released, maintenance workflows. The Services are designed to support record keeping, communication, evidence capture, reminders, and workflow management.
A landlord may nominate a Delegate to conduct an inspection on their behalf. The Delegate uses the same guided workflow; the resulting Inspection Report is attributed to the landlord's property record and requires the landlord's sign-off before it becomes a jointly signed report. A tenant may also add a property and create a Tenant-only Record where no landlord account is yet connected — see Section 8 for the status and limitations of such records.
Where the Services include content reflecting state or territory tenancy legislation — such as inspection notice periods, frequency limits, or statutory form templates — that content is provided as general guidance only and may not reflect the most recent legislative amendments in all jurisdictions. You are responsible for verifying current legal requirements before relying on any compliance-related content or feature.
Insurance requirements can vary between insurers, policies, claim types, and circumstances. Some insurers may impose conditions about inspection timing, frequency, report format, evidence standards, or who is permitted or preferred to conduct an inspection, prepare a report, or verify damage. Before relying on Roost for insurance-related purposes, you should check your policy and confirm with your insurer whether Roost-generated inspections, reports, photos, or user-conducted inspections are acceptable in your circumstances.
Roost is not a law firm, property manager, insurer, building surveyor, tradesperson, or emergency service provider. Roost does not give legal advice, tenancy advice, valuation advice, engineering advice, or guarantees about compliance outcomes. At launch, Roost does not collect rent or hold bond money.
Some features may be free, paid per inspection, sold in packs, or provided under subscription plans. Pricing, inclusions, credit rules, renewal logic, and feature limits shown at checkout or on the pricing page form part of these Terms.
Some features may be labelled beta, pilot, early access, preview, or similar. Those features may change, be suspended, or be withdrawn at any time. Beta features may have bugs, incomplete logic, or reduced support and should not be relied on as the sole record for urgent or high-risk matters.
At the conclusion of a beta or pilot period, data created under beta or pilot access — including property records, inspection records, photos, reports, and messages — may be permanently deleted. Where this applies, we will endeavour to provide reasonable advance notice so participants can export any records they wish to retain before deletion occurs.
You may use the Services only for lawful property-related workflows and internal record keeping connected with your authorised use case. You must not:
You retain ownership of your User Content. You grant Roost a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, format, analyse, back up, and display that content as reasonably necessary to operate, secure, improve, and support the Services, generate reports, and provide requested functionality. This licence survives account closure to the extent reasonably necessary to maintain access for other authorised parties to jointly signed Inspection Reports, fulfil legal obligations, and carry out data retention, deletion, and de-identification processes.
To the extent permitted by law, you consent to any act or omission by Roost that would otherwise constitute an infringement of your moral rights in your User Content, where those acts are reasonably necessary to provide, format, or present the Services — for example, resizing, cropping, or incorporating photos into an Inspection Report.
Where an Inspection Report has been jointly signed by more than one party, each signing party's licence to Roost is granted independently, and Roost may retain and provide each signing party with continued access to that Inspection Report in accordance with its data retention and handling policies, even if the other signing party's account is subsequently closed or suspended.
You represent that you have the rights, permissions, notices, and consents required to upload or share the User Content, including where it contains tenant information, occupier information, emergency contacts, maintenance information, photos, videos, or signatures.
RoostInspect may guide users through inspection steps, capture media and notes, timestamp records, support comparisons, generate reports, and support review or acknowledgement flows. These tools help create structured records, but they do not guarantee that every issue, defect, damage item, or compliance matter will be detected, correctly characterised, or accepted by another party.
Where a property is tenanted or occupied, you are responsible for ensuring that any inspection, entry, notice, permission, consent, and photo or video capture is lawful and appropriate in the circumstances. Depending on the property, tenancy agreement, state or territory law, and inspection purpose, you may need to give proper notice, obtain consent for entry, limit the scope of the inspection, or take additional care before photographing areas that include a tenant's belongings, documents, furniture, or other personal effects.
Roost is a workflow and record-keeping tool only. It does not determine whether tenant permission is legally required in your circumstances, and it does not guarantee that a tenant, tribunal, insurer, regulator, or court will accept a particular inspection, image set, or report. You are responsible for checking generated outputs before sending, relying on, or signing them. If a report, template, or suggested label appears inaccurate, incomplete, or unsuitable, you must correct it before use.
Electronic signatures captured through the Services are intended to constitute electronic signatures for the purposes of the Electronic Transactions Act 1999 (Cth) and equivalent state and territory legislation. Whether a particular electronic signature satisfies a specific legal, tenancy, regulatory, or evidentiary requirement in your jurisdiction depends on the circumstances and applicable law. Roost does not guarantee that a signature captured through the Services will be accepted by any particular tribunal, court, insurer, regulator, or other party as legally sufficient in your specific circumstances. Where the legal validity of a signature is important to you, seek independent legal advice.
Where a report is described as locked or tamper-evident, this refers to controls implemented within the Services that prevent post-signing modification through the platform. It does not constitute a representation about the admissibility, evidentiary weight, or legal sufficiency of the record in any particular proceeding.
Roost maintains an immutable audit trail for every Inspection Report. The audit trail records, among other things, the identity of the user who conducted each inspection — including where an inspection was conducted by a Delegate rather than the landlord or owner directly. The audit trail is preserved regardless of whether the Delegate's name appears on the face of the Inspection Report. The landlord or owner retains full responsibility for the conduct and outcome of any inspection conducted by a Delegate on their behalf. Roost's audit trail is available to the landlord and may be provided to a tribunal, regulator, or other authorised party where required.
After an Inspection Report is dispatched to a tenant or co-tenant for review, the tenant has a window of time within which to review, annotate, and sign the report. The length of this review window may vary depending on the state or territory in which the property is located, the type of inspection, and applicable residential tenancy legislation. The review window applicable to a specific inspection will be determined and displayed within the Services based on the property's recorded location and inspection type. You are responsible for verifying that the review window applied by the Services is consistent with current legislative requirements in your jurisdiction.
Where a tenant creates a Tenant-only Record on a property to which no landlord account is connected, that record is a valid inspection record from the tenant's perspective but is not a jointly signed Inspection Report. A Tenant-only Record cannot be approved or countersigned by the tenant alone. If a landlord subsequently joins and is connected to that property through the Services, the landlord may review and countersign the Tenant-only Record, at which point it becomes a jointly signed Inspection Report. If no landlord connects within the retention period applicable to the record, the Tenant-only Record may be deleted in accordance with our data retention policies.
8A.1 Your identification obligation. Where a property, tenancy agreement, or residential rental arrangement involves more than one landlord, owner, lessor, or co-owner on one side, or more than one tenant, renter, or occupant on the other side, you are solely responsible for identifying all such parties when setting up the property or tenancy in the Services. Roost relies entirely on the information you provide and has no independent means of verifying who is named on a tenancy agreement, property title, or other legal document. At the time of property addition or account onboarding, you will be asked to identify all landlords, co-owners, tenants, and co-tenants associated with each property. Your responses to those prompts constitute your representation, as at that time, that to the best of your knowledge all such parties have been identified. Those responses are stored as part of the property record.
8A.2 Platform limitation. RoostInspect will send invitations, signing requests, and notifications only to the parties you identify. Roost does not have access to tenancy agreements, land title records, or other third-party documents that would allow it to independently determine whether all relevant parties have been identified. You acknowledge this limitation and accept responsibility for ensuring the completeness and accuracy of the party information you provide.
8A.3 Omission consequences. If you fail to identify a co-owner, co-landlord, co-tenant, or other party who is named on the tenancy agreement — whether intentionally or unintentionally — any consequences arising from that omission, including disputes with the omitted party, challenges to the validity or legal effect of the Inspection Report, and claims by or on behalf of the omitted party, are solely your responsibility. Roost bears no liability to you or to any omitted party arising from your failure to correctly identify all relevant parties.
8A.4 No lead tenant or nominated authority. The Services do not create, recognise, or confer a "lead tenant", "head tenant", or nominated authority status that grants one co-tenant superior legal rights over others. All co-tenants named on a tenancy agreement hold equal legal standing under applicable residential tenancy legislation. Administrative designations within the Services — such as a primary contact for notifications — are for workflow convenience only and have no legal effect on the rights or obligations of any co-tenant.
8A.5 Minimum signing threshold. Where more than one co-owner or co-landlord is identified on a property, the signature of at least one of them is sufficient to enable the Inspection Report to be dispatched to the tenant side for review. Where more than one co-tenant is identified on a property, the signature of at least one of them is sufficient to complete the signing process and lock the Inspection Report. The Services do not require unanimous sign-off from all co-owners or all co-tenants for an Inspection Report to proceed through the workflow or become locked. Each co-owner and co-tenant who has been notified and given a reasonable opportunity to sign bears responsibility for their own decision whether or not to do so within the applicable timeframe.
8A.6 Preservation of partial inputs. Where a co-owner, co-landlord, or co-tenant has reviewed an Inspection Report and added notes, annotations, condition flags, comments, or other inputs but has not completed the signing process before the report is dispatched or locked, those inputs will be preserved on the report record and attributed to that party by name. A co-owner who reviewed but did not sign prior to dispatch will be identified on the record as having reviewed without signing prior to handoff. A co-tenant whose review window expired before they completed sign-off will have any notes or annotations they added preserved on the locked record and attributed to them. Preservation of partial inputs does not alter the locked status of the report or reopen the report for further editing by any party.
8A.7 Signature invalidation on edit. If a co-owner or co-landlord makes any edit to an Inspection Report after having signed it, and before the report has been dispatched to the tenant side, that party's signature will be marked as invalidated and they will be required to re-sign the report before it can be dispatched. The Services will notify the relevant party that their signature has been invalidated due to a post-signature edit and will prompt them to review the current version and re-confirm their signature. This rule applies to protect the integrity of the signed record and to ensure that each signature accurately reflects the version of the report that was signed.
8A.8 Auto-dispatch on deadline. Where a statutory move-in delivery deadline or other applicable deadline arrives and at least one co-owner or co-landlord has signed the Inspection Report, the Services may automatically dispatch the report to the tenant side to comply with the applicable timeframe, even if not all co-owners or co-landlords have signed. Where no co-owner or co-landlord has signed the report by the applicable deadline, the report will not be automatically dispatched and the landlord or owner will be notified that the report is overdue and unsigned. Roost bears no liability for any consequences arising from a landlord's or owner's failure to sign and dispatch an Inspection Report within the applicable statutory timeframe.
8A.9 Post-dispatch access for co-owners who did not sign prior to handoff. Once an Inspection Report has been dispatched to the tenant side, the baseline content of the report becomes read-only and frozen for all co-owners and co-landlords, regardless of whether they signed prior to dispatch. A co-owner who did not sign prior to dispatch may view the frozen report and add a co-owner acknowledgment to the record, but may not alter, annotate, or otherwise modify the baseline content of the dispatched report. Their acknowledgment, if added, will be attributed to them by name and timestamped on the record.
When released, RoostCare may allow users to log issues, attach evidence, route tasks, receive reminders, track updates, or connect with service providers or integrations. Unless expressly stated otherwise in product-specific terms, Roost does not guarantee response times, trade availability, repair quality, quotes, pricing, workmanship, or the outcome of any maintenance request.
Where Roost later introduces third-party provider connections, additional service-specific terms may apply.
The Services may use automation, machine learning, computer vision, template logic, summaries, categorisation, duplicate detection, or other AI-assisted features to improve workflows. Those outputs are probabilistic and may be incomplete, inaccurate, biased, or inappropriate for your use case.
To provide some AI-assisted features, Roost may use third-party AI service providers, including OpenAI and other model or infrastructure providers that may change over time. By using AI-assisted features, you authorise Roost to transmit relevant prompts, text, images, documents, metadata, and related inputs to those providers as reasonably necessary to operate the feature, subject to the Privacy Policy and applicable law.
Model training. Roost does not authorise its AI service providers to use personal information submitted through the Services to train or improve their general AI models. Where we engage AI providers, we seek to do so under terms that restrict providers from using submitted content for model training beyond what is necessary to deliver the specific feature requested. You should avoid submitting unnecessary personal information when using AI-assisted features.
You remain responsible for reviewing all AI-assisted outputs before relying on them, sharing them, or using them for tenancy, property, safety, maintenance, or legal decisions. AI-assisted features are support tools, not a substitute for human judgment.
Your use of the Services is also governed by the Roost Privacy Policy, which is available on our website and within the App. You acknowledge that the Services may handle personal information, including contact details, property-related information, device identifiers, inspection media, maintenance records, communication history, and usage analytics, as described in that policy.
By using the Services, you consent to receive service and transactional communications from Roost electronically to the extent permitted by law. These communications may include agreements, disclosures, reminders, inspection prompts, signatures and acknowledgement requests, maintenance updates, support responses, billing messages, product notices, changes to our terms or policies, and other notices or records relating to your account or use of the Services.
Electronic communications may be delivered through the App, an in-app inbox, push notifications, email, SMS, or another electronic channel made available by Roost. These communications comply with the Spam Act 2003 (Cth) where applicable. You confirm that you can access these communications in electronic form and will keep your contact details and notification settings up to date. Where law permits withdrawal of consent, you may contact us or use available settings to change your preferences, but this may limit some features or require communications to occur outside the Services. Withdrawal will not affect the validity of communications already sent.
If you are an owner, landlord, lessor, or other user who instructs Roost to send reminders, entry notices, inspection notices, signing requests, maintenance updates, statutory forms, or other communications to tenants, occupiers, contractors, or other recipients, you authorise Roost to send those communications on your behalf through the electronic channels enabled in the Services.
You are responsible for ensuring that: (a) you are authorised to send the communication; (b) recipient contact details are accurate; (c) the recipient has consented to electronic delivery where consent is required; and (d) the content, timing, frequency, and delivery method comply with applicable law, tenancy rules, and any contract or tenancy agreement. If Roost provides templates, workflows, or delivery assistance for notices — such as a Queensland Entry Notice (Form 9) or equivalent statutory forms in other states and territories — that functionality is a software aid only and does not amount to legal advice or a guarantee of valid service, legal sufficiency, or compliance in your circumstances. This disclaimer applies equally to all state and territory notice templates provided through the Services.
The Services may rely on or interoperate with third-party services such as cloud hosting, analytics, payment providers, messaging, app stores, mapping providers, or authentication tools. Roost is not responsible for third-party services we do not control, and your use of them may also be subject to separate third-party terms. In particular, payment processing is handled by our payment processor and is subject to that processor's terms and privacy policy.
If you download the App through Apple App Store or Google Play, you also agree to the applicable app store terms. Those stores are not responsible for the operation of the App except to the extent required under their own policies or applicable law.
Roost and its licensors own the Services, including software, workflows, text, branding, design, templates, reports, compilations, and related intellectual property, except for your User Content. No ownership rights are transferred to you. We grant only the limited rights expressly stated in these Terms and the EULA.
We may change, add, remove, suspend, or discontinue features at any time. We do not guarantee uninterrupted availability, defect-free performance, or compatibility with every device, browser, operating system, or property workflow. Planned maintenance, outages, internet failures, and third-party dependencies may affect availability.
If we decide to discontinue the Services permanently, we will endeavour to give users at least 60 days' advance notice and provide an opportunity to export their records — including Inspection Reports and Tenant-only Records — before the Services are shut down. The format of any export will be determined at our reasonable discretion.
We may suspend, restrict, or terminate access immediately where we reasonably believe there is a security risk, legal risk, fraud, misuse of the Services, or risk to other users or Roost. For other breaches, including non-payment, we will generally provide at least 7 days' written notice before suspension, unless the nature of the breach requires faster action.
You may stop using the Services and cancel recurring subscriptions at any time in accordance with the cancellation flow made available to you.
On termination, your right to use the Services ends immediately, but provisions that by nature should survive will continue, including those relating to payments due, intellectual property, liability limits, disputes, and rights in relation to stored records. Where a party to a jointly signed Inspection Report has their account suspended or terminated, the other signing party's access to that record will be maintained in accordance with our data retention policies, to the extent technically and legally practicable.
Where technically practicable and subject to our data retention framework, we will provide at least 30 days from the date of account closure or termination within which you may export your records, including Inspection Reports. After that period, we may delete or de-identify your data in accordance with our Privacy Policy. We are not required to retain account data indefinitely, and backups may persist for a limited period under security and disaster recovery processes before being deleted or de-identified.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other non-excludable law, including the guarantee that services will be rendered with due care and skill and will be fit for any disclosed purpose. Subject to those rights, the Services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, we disclaim warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, data accuracy, or suitability for any specific tenancy or maintenance outcome.
Exclusions from this cap. Nothing in this section limits Roost's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited or excluded by law, including under the Australian Consumer Law; or (d) Roost's intentional wrongdoing.
Subject to the exclusions above and to Section 17, and to the maximum extent permitted by law, Roost will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profit, revenue, business opportunity, goodwill, or data.
Subject to the exclusions above and to Section 17, and to the maximum extent permitted by law, Roost's aggregate liability arising out of or in connection with the Services will be limited to the greater of:
You indemnify Roost against claims, losses, liabilities, costs, and expenses arising from your misuse of the Services, your User Content, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by Roost's own negligence, fraud, or breach.
Without limiting the generality of the foregoing, you specifically indemnify Roost against any claim, action, demand, loss, liability, cost, or expense brought by or on behalf of any person who was not identified as a party in the Services — including any co-owner, co-landlord, co-tenant, or occupant — arising from or in connection with your failure to identify that person when setting up the property or tenancy in accordance with your obligation under Section 8A, or your representation made at the time of property addition or account onboarding that all relevant parties had been identified.
If you have a complaint, contact us first at support@my-roost.com. Before starting formal proceedings, both parties agree to try to resolve the dispute in good faith by written notice and discussion for at least 21 days, unless urgent injunctive relief is needed.
If a dispute is not resolved through that process, either party may pursue their rights through the courts of New South Wales, or through external dispute resolution bodies available under applicable law, including the Australian Competition and Consumer Commission or state-based fair trading offices where relevant.
Nothing in these Terms limits or affects any rights or remedies a landlord or tenant may have under applicable state or territory residential tenancy legislation, including in relation to bond disputes, inspection records, or evidence produced through the Services.
These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales and courts able to hear appeals from them have non-exclusive jurisdiction.
We may update these Terms from time to time. For material changes, we will give you at least 14 days' notice before the change takes effect, except where a shorter period is necessary for legal or security reasons. Notice may be given through the App, website, email, or another reasonable method. If you do not agree to a material change, you may close your account before the effective date. Continued use after that date means you accept the updated Terms.
For formal legal notices requiring service at a physical address, contact us by email with the subject line LEGAL NOTICE and we will provide a physical address for service on request.
